Tuesday, February 20, 2007

Netlibrary.com (downloadable audiobooks issues)

Problems acquiring the license for downloaded content seem to be on the rise. A work-around is to return to the Netlibrary.com site, login and then click on the title that you downloaded. THEN (about the 3rd line down) click on RENEW. So far that has seemed to help.


Please e-mail me at sboggs@ncpl.info as well if you are experiencing problems.

ALSO THIS INFORMATION FROM NETLIBRARY.COM

Can you please have the patrons call us directly so we can work with them on a individual basis. Phone: 1-800-848-5800
 7:00 a.m. - 9:00 p.m EST M-F or email: support@oclc.org.   We need to know how the patrons are connecting to
 NetLibrary by first going through the library's website or going directly to NetLibrary 

Have you tried downloading and acquiring license for eAudiobooks? If so are you having the same problem as the patrons?

What type OS they are using? (Windows XP SP2?)

What type of PC player are they using? (Windows Media Player 9 or higher?)

Do they have any pop-up blockers enabled?

OCLC Customer Support strives to ensure the support we provide meets your needs. Your feedback is very important to us.
Please reply to this message to confirm that your needs have been met or to request further assistance. 
Using "Reply" will retain the Service Request number in the subject line, enabling our system to handle your
message correctly.

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